Contact us
One address reaches us: hello@torvoo.com. It's read by a person, not a ticket system, and we usually reply within a couple of working days.
Corrections — the email we most want
If a fare on this site has drifted, a road has changed, a storage spot has closed or a gate is signed differently than we said — tell us. Torvoo's whole value is accuracy, and readers on the ground catch changes before we do. Include the page URL and what you saw, and we'll check it and fix the page. This is the fastest way to make the site better for the next traveller.
Questions about a trip
We can't plan your itinerary personally, but if a page left a genuine question unanswered — which gate for your riad, whether a route runs in winter — ask. If it's a good question, the answer usually ends up improving the page for everyone.
Booking problems
One honest expectation-setter: Torvoo doesn't take bookings. If your transfer didn't show or your refund is stuck, the company you booked with holds your reservation and your money, and their support is the only one that can fix it. Our reviews link every partner's site — start there. We do want to know about repeated problems with a partner we recommend, because that affects whether we keep recommending them.
Partnerships and press
Transfer operators, tour companies and travel brands: we're open to hearing from you, with one caveat we'd rather state up front — coverage and ratings aren't for sale, and being a partner doesn't change what our reviews say. If that works for you, write to us.